Compliance OfficerActor
Role responsible for confirming agent license verification
Outgoing relations
None.
Incoming relations
- Confirm license is activeStepPERFORMED_BY →officialnew-agent-onboarding-licensing.md
- Review claim history in Policy Administration SystemStepPERFORMED_BY →officialcustomer-complaint-compliance-escalation.md
- Determine regulatory issueStepPERFORMED_BY →officialcustomer-complaint-compliance-escalation.md
- Acknowledge complaint to policyholderStepPERFORMED_BY →officialcustomer-complaint-compliance-escalation.md
- Customer Data Privacy Request HandlingProcessPERFORMED_BY →officialcustomer-data-privacy-requests.md
- Verify requester identityStepPERFORMED_BY →officialcustomer-data-privacy-requests.md
- Log complaint in CRMStepPERFORMED_BY →officialcustomer-data-privacy-requests.md
- Pull or delete data from systemsStepPERFORMED_BY →officialcustomer-data-privacy-requests.md
- Decide whether to refer to Compliance OfficerStepRELATES_TO →officialclaims-fraud-investigation.md