Determine regulatory issueStep
Compliance Officer assesses whether the complaint involves a potential regulatory issue.
Outgoing relations
- PERFORMED_BYCompliance OfficerActorofficialcustomer-complaint-compliance-escalation.md
Incoming relations
- Escalate to CFOStepEXCEPTION_TO →discrimination complaints bypass standard Compliance Officer reviewofficialcustomer-complaint-compliance-escalation.md
- Review claim history in Policy Administration SystemStepNEXT_STEP →officialcustomer-complaint-compliance-escalation.md