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Claims TeamActor

Team responsible for receiving and initially logging customer complaints.

Outgoing relations

• USESCatastrophe Response ProtocolProcessofficialcatastrophe-event-response.md

Incoming relations

• Catastrophe Response ProtocolProcessPERFORMED_BY →officialcatastrophe-event-response.md
• Fraud detectionProcessPERFORMED_BY →officialclaims-fraud-investigation.md
• Claims intake and triageProcessPERFORMED_BY →officialclaims-intake-and-triage.md
• Claims Subrogation RecoveryProcessPERFORMED_BY →officialclaims-subrogation-recovery.md
• Log complaint in CRMStepPERFORMED_BY →officialcustomer-complaint-compliance-escalation.md
• Forward to Compliance OfficerStepPERFORMED_BY →officialcustomer-complaint-compliance-escalation.md

Mentioned in

• catastrophe-event-response.md
• claims-fraud-investigation.md
• claims-intake-and-triage.md
• claims-subrogation-recovery.md
• customer-complaint-compliance-escalation.md