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CRMResource

Customer Relationship Management system that agents need access to

Outgoing relations

None.

Incoming relations

• Log complaint in CRMStepUSES →officialcustomer-complaint-compliance-escalation.md
• Log complaint in CRMStepUSES →officialcustomer-data-privacy-requests.md
• Provision system accessStepUSES →officialnew-agent-onboarding-licensing.md

Mentioned in

• customer-complaint-compliance-escalation.md
• customer-data-privacy-requests.md
• new-agent-onboarding-licensing.md