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AgentActor

Agent who submits cancellation requests on behalf of policyholders.

Outgoing relations

None.

Incoming relations

• Log complaint in CRMStepPERFORMED_BY →officialcustomer-complaint-compliance-escalation.md
• Forward to Compliance OfficerStepPERFORMED_BY →officialcustomer-complaint-compliance-escalation.md
• Submit cancellation requestStepPERFORMED_BY →officialpolicy-cancellation-refund.md

Mentioned in

• customer-complaint-compliance-escalation.md
• policy-cancellation-refund.md