vendor-network-approval.md

Uploaded 8/8/2026, 11:55:04 PM

# Vendor (Repair Shop) Approval and Management

When a repair shop applies to join the Vendor Network, the Vendor Management Team first verifies the shop's certifications, then reviews past complaint history if the shop has worked with the company before.

Once verified, the Vendor Management Team adds the shop to the Vendor Network Portal, making it available for Adjusters to assign repairs.

Policy requires all vendors to carry minimum liability insurance before approval — this is a hard requirement, not adjuster discretion. In practice, the Vendor Management Team also weighs turnaround-time reputation informally, even though it isn't a formal approval criterion.

Vendors with two or more substantiated customer complaints in a 12-month period are automatically suspended from the network pending review, per the Vendor Quality Policy.